Accessibility of information (summary of legislation)
The provider undertakes to always provide the customer with the following information:
a) company identity (company name and registered office, register number),
b) contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
c) essential characteristics of goods or services (including after-sales services and guarantees),
d) product availability (every product or service offered on the website should be available within a reasonable time),
e) conditions of delivery of the product or performance of the service (method, place and deadline of delivery),
f) all prices must be clearly and unambiguously specified and it must be clearly shown whether they already include taxes and transport costs,
g) method of payment and delivery,
h) time validity of the offer,
i) the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, also about if and how much it costs the customer to return the product,
j) explanation of the complaint procedure, including all information about the contact person or customer service department.
By confirming the order, each buyer agrees to the terms of business and use.
Contact
If you need any information or help with online offers, placing orders, online delivery, using the website or returning goods, you can contact us via the e-mail address: info@tophotlot.com
Contract – order
The sales contract between the provider and the buyer is concluded the moment the provider confirms the order and the buyer receives an email. From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer. By confirming the purchase, the buyer accepts the general conditions. The contract concluded by the provider and the user is permanently stored at the headquarters of Tophotlot Global or on a properly secured remote server of the provider. The user can obtain a copy by requesting an e-mail to: info@tophotlot.com. The buyer receives a copy of the contract (order) to his e-mail address after placing the order.
Prices of products
Product prices are stated in euros and are valid on the day of the order. Prices include VAT, as the provider is liable for VAT. We reserve the right to change prices without prior notice. When the customer confirms the order in the online store, the published prices at the time of the order apply. Prices are appropriately marked in the online store and apply to all customers. Delivery costs are not included in the product price.
Promo codes
Conditions of cooperation:
- The promo code is not valid on the product of the month.
- The product of the month is determined by the website and may change every month.
- The promo code can be used to purchase all other products on the website.
- The promo code is valid for one use per individual purchase.
- Promo code cannot be combined with other discounts or promotions.
- The website reserves the right to change or cancel the promo code without prior notice.
- Promo code has no cash value and cannot be exchanged for cash
Payment
The online store allows you to pay for products by cash on delivery and bank transfer to TRR. Together with the products in the shipment, the buyer receives an invoice with itemized costs. Payment is only possible in a single amount.
– With the cash on delivery method, the buyer pays in cash when the post office delivers the shipment. Cash on delivery is only possible when the billing address is the same as the delivery address.
– In the case of payment by proforma invoice, the buyer will receive the proforma invoice to his e-mail address within three days based on the concluded order. After receiving the transfer, the provider sends the ordered products to the customer by mail.
Payment for ordered products from countries outside of Slovenia is exclusively possible only on the basis of a direct bank transaction (advance invoice).
The right to withdraw from the purchase, return the goods, refund the payment
Before the customer submits the order, a preview of the order is opened to him, on the basis of which he can check the information he has filled in for the purposes of submitting the order. In case of incorrect entry, the buyer can correct the errors in the basket. If the site does not want to submit the order, it can close or leave the submission of the order and thus interrupt the submission and confirmation of the order.
The right to withdraw from the purchase, return the goods, refund the payment
The buyer has the right to withdraw from the contract or order within 14 days of receiving the goods to the provider at the e-mail address: info@tophotlot.com, without having to give a reason for his decision.
If the buyer has already received the goods and withdraws from the contract, he must send the goods undamaged and in the same quantity to the provider/company within 14 days of sending the message that he withdraws from the contract. The only cost charged to the buyer in connection with withdrawal from the contract is the cost of returning the products.
The form for withdrawing from the article contract is available to the user here.
The buyer must return the goods received undamaged and unaltered, unless the goods are damaged through no fault of the buyer.
We will return the payments made to the buyer as soon as possible, but no later than 14 days after receiving the notice of withdrawal from the contract. The company returns the received payments to the buyer with the same means of payment that the buyer used (which is most common by payment to a transaction account), unless the consumer has explicitly requested the use of a different means of payment and the buyer bears no costs as a result.
In accordance with paragraph 5 of Article 43 of the Consumer Protection Act, the buyer does not have the right to withdraw from the contract (purchase) if it is a product manufactured according to the buyer’s precise instructions and adapted to his personal needs.
Complaints
The provider makes every effort to ensure the best product quality. If, nevertheless, it happens that the product received by the buyer has a defect, he informs the provider about this via e-mail, who informs the buyer about the process of solving the complaint. The provider reserves the right to reject the complaint in the event that the unusability of the product or damage caused by incorrect behavior of the buyer.
A factual error
The consumer can assert his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered. The consumer must accurately describe the defect in the defect notification and allow the seller to inspect the item.
The seller is not responsible for material defects in the goods that become apparent after two years have passed since the item was delivered. A defect in the goods is considered to have already existed at the time of delivery if it appears within six months of delivery.
The consumer, who has correctly informed the seller about the error, has the right to demand from the seller that:
rectify the defect in the goods or return part of the amount paid in proportion to the defect or
replaces the defective goods with a new flawless one or
returns the amount paid.
Communication
The provider will contact the user via means of remote communication, if the user does not expressly object to this. Advertising emails will contain the following components:
– The sender will be clearly visible.
– They will be clearly and unambiguously marked as advertising messages.
– Various campaigns, promotions and other marketing techniques will be marked as such. Also, the conditions of participation in them will be clearly defined.
– The way to unsubscribe from receiving advertising messages will be clearly presented.
- The provider will expressly respect the user’s wish not to receive advertising messages.
- The same conditions as in our E-shop apply to sales over the phone. A fast and safe purchase is also ensured.
Protection of personal data
The information provided by the buyer is strictly confidential and is treated in accordance with the Personal Data Protection Act (Official Gazette of the RS No. 59/1999, 57/2001, 59/2001-revised) and the Consumer Protection Act – ZVPot-UPB1 (official consolidated text – Official Gazette of the RS, No. 14/03). The provider undertakes to permanently protect all personal data of the user. The provider will use personal data exclusively for the purposes of fulfilling the order (sending informative material, offers, invoices) and other communication. Under no circumstances will the user’s data be given to unauthorized persons. The user is also responsible for the protection of personal data by ensuring the security and protection of his username and password.
Complaints and disputes
Out-of-court settlement of consumer disputes
In accordance with legal norms, Tophotlot Global. does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of a consumer dispute that the consumer could initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes.
Tophotlot Global, which as a provider of goods and services facilitates online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to the platform for online resolution of consumer disputes (SRPS). The platform is available to consumers here.
The aforementioned regulation comes from the Act on the Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.
In case of complaint or complaints, contact us by email info@tophotlot.com
Code of conduct
The provider has set high internal standards for handling orders, returns and customer complaints and tries to follow current consumer requirements and legal regulations to the highest possible extent. In accordance with the 6th indent of Article 7 of the Act on Electronic Business on the Market (ZEPT), he declares that he is not a signatory to the code of conduct for online traders.
Copyright protection
All content on the website www.tophotlot.com, as well as on its subpages, including image and video material, is copyrighted by the Copyright Act and is the property of the provider. The provider allows the use of image and video material for personal use on social networks, blogs and photo galleries with the source indicated.
Explanation
All information is subject to change without prior notice, and the provider may also modify these terms without prior notice. If you need additional explanations regarding the general conditions of cooperation, you can contact us.